Wine-R Care - Terms and Conditions

Program Description

Wine-R Care is an optional extended support program for WR2500 units.

• Price: $350 USD (one-time payment)
• Duration: Extended warranty to 4 years total (2 years standard + 2 additional years)

Eligibility

• Available at the time of WR2500 purchase or within the first 12 months following purchase
• Unit must be functional at the time of enrollment
• Installation compliant with Wine-R specifications required

What Is Included

1. 4-Year Extended Warranty

• Extension of the standard 2-year limited warranty to 4 years total
• Covers manufacturing defects and defective parts
• Same conditions as standard warranty

2. Priority Support

• Guaranteed response within <4 hours (business days)
• VS 24 hours for standard support
• Direct access to the technical team

3. Reserved Parts + Priority Shipping

• Replacement parts reserved for Wine-R Care members
• Shipping within 24h (when available via carrier)
• No shipping fees for covered parts

4. Proactive Seasonal Checks

• Seasonal maintenance reminders by email
• Preventive advice adapted to seasonal changes
• Optimization tips and maintenance checklist

5. Flexible Resolution Guarantee

• Commitment to resolving issues through to completion
• Good faith coverage applied on a case-by-case basis
• Goal: functional cellar, no runaround

What Is Not Included

• Initial installation or on-site visits
• Damage caused by improper installation
• Issues related to inadequate construction (insulation <R-20, unsealed room)
• Accidental damage, negligence, unauthorized modifications
• Labor costs for part installation
• Units used in commercial settings

Activation

1. Purchase Wine-R Care ($350 USD)
2. Register serial number
3. Short questionnaire about the installation
4. Confirmation of proper functioning at the time of enrollment
5. Immediate activation

Remote Support Only

Wine-R Care is a remote support program:

• Diagnosis by phone/email/video
• Shipment of replacement parts if necessary
• Installation guidance for the customer or installer
• No on-site visits included

Claim Procedure

To use Wine-R Care:

1. Contact support@wine-r.com or 1-877-807-2049
2. Provide: serial number, problem description, photos if applicable
3. Priority response within <4h (business days)
4. Diagnosis and resolution by the technical team
5. Parts shipped within 24h if required

Transfer and Cancellation

• Transferable: Yes, upon sale of the property (notification required)
• Refundable: No, one-time non-refundable payment
• Termination: Wine-R reserves the right to terminate in case of misuse

Territory

Wine-R Care is available in Canada and the United States only.

Important Notes

• Standard 2-year warranty remains in effect even without Wine-R Care
• Wine-R Care does not replace homeowner's insurance
• Installation compliant with Wine-R specs is essential for coverage
• Wine-R reserves the right to modify terms with 30 days' notice

Contact

Questions about Wine-R Care:

• Email: support@wine-r.com
• Phone: 1-877-807-2049
• Web: wine-r.com/care