Warranty and Service
Fast, reliable service when you need it most
A warranty should be simple, clear, and there when you need it. Wine-R provides a 2-year limited parts warranty with support across Canada and the United States, focused on keeping your cellar running the way it was designed to run.
Submit a Service Request
Fill out the form below with details about your issue. Please include your product serial number and purchase date if available to help us process your claim faster.
When installed according to our Installation & Care guide in a properly built, insulated wine room, the WR2500 is covered by a 2-year limited parts warranty. That means if a covered component fails within the warranty window, we repair or replace the part or the unit at our discretion. Proof of purchase and serial number help us verify coverage quickly.
Warranty service is available across Canada and the United States, with an extended network of retailers and our own specialists to support your installation, diagnosis, and repairs.
Two straightforward options
Workshop swap
Bring the unit to our workshop. We provide a replacement on the spot when coverage is confirmed. Send the unit only unless we request otherwise. Keep the grille, frame, drain kit, and controller to speed things up.
Ship for repair
Ship the unit to us. We repair and return it, typically within about two weeks after arrival. We share shipping instructions when the request is approved.
What we need to get started
Serial number and purchase date
Photos of the installation: cellar overview, unit cold side, warm side ventilation, drain line, thermostat display
Room dimensions in L x W x H
Designed for real cellars
Coverage applies when the system is installed and used as intended in a properly insulated and sealed wine room, with a clear exhaust path and a connected drain. These basics protect performance and make service rare. If your plan includes glass, insulated double-pane or IGU and tight seals help maintain stable conditions. For sizing, use the BTU calculator and build to R-20 or higher as outlined in our Installation & Care guidance.
What the warranty does not cover
Consumables, cosmetic wear, accidental damage, and issues caused by use outside the published guidance are not covered. If we see constraints like blocked airflow or missing drain connections, we will help you correct the setup first so the system can operate as designed.
Quick steps
Gather details
Have your serial number, purchase date, room dimensions, and a few photos ready. The support form shows exactly what to include so we can diagnose quickly.
Open a request
Submit the support form and we will confirm next steps, including workshop swap or ship-in repair. If a return or exchange is approved, we will ask for the unit only unless we specify otherwise.
We take it from there
Our team reviews your info, verifies coverage, and coordinates your preferred service path. Support is available across Canada and the United States.
Simple answers
No. Unless we ask, send the unit only and keep the grille, frame, drain kit, and controller. It shortens turnaround.
Ship-in repairs are typically completed in about two weeks after we receive the unit. We will confirm timing when we open your request.
Yes. Our warranty and service support cover Canada and the United States.
Serial number, purchase date, room dimensions, and photos per the support form.