The only preventive care program for residential wine cellars
Wine-R Care
Protect your cellar, year after year.
Wine-R Care is a one-time support program for your WR2500. It extends coverage to four full years and gives you priority access to our technical team, with proactive check-ins designed to keep performance steady through seasonal change.
Investment
one-time payment
A well-built cellar is not a short project. It becomes part of the home and protects what you have chosen to keep and age. Over time, the value is not just the cooling unit. It is the collection it supports.
Standard warranties matter, but they are designed to respond, not to prevent. They do not prioritize response times, seasonal reminders, or parts readiness.
Wine-R Care is for people who want a partner, not just a product. We do not just sell cooling units. We ensure your cellar stays exactly as it should, year after year.
What's Included
4-Year Total Warranty
Wine-R Care extends your standard 2-year warranty to 4 total years. Coverage stays clear and practical, with the same support approach you expect from Wine-R.
Priority Support Response
When you reach out, your request moves to the front of the line. Wine-R Care members receive a priority response in under 4 hours on weekdays, compared to the standard 24-hour response window.
Reserved Parts and Express Shipping
Some issues are solved faster when the right part is already set aside. Wine-R Care includes reserved parts access and 24-hour expedited delivery for covered parts when carrier service is available.
Proactive Seasonal Check-Ins
Homes change with the seasons, and so do wine rooms. We send simple check-ins and maintenance reminders to support consistent cellar climate control, along with preventive tips that fit real residential conditions.
Flexible Resolution Guarantee
If something is not behaving as it should, we stay with it until it is resolved. When appropriate, we may apply goodwill coverage beyond standard terms to reach a fair outcome. The goal is simple: your cellar stays climate-controlled, without the runaround.
How It Works
Eligibility window
You can enroll in Wine-R Care at the time of your WR2500 purchase, or anytime within your first year of ownership. After one year, enrollment closes.
Simple signup
To enroll, you will need:
Your unit serial number
Proof of purchase
A short questionnaire about your cellar
Confirmation that the unit is functioning at the time of enrollment
Activation
Once enrolled, coverage activates immediately. Your serial number is tagged for priority support, and your extended warranty period is recorded.
What to expect
Wine-R Care is remote support only. We diagnose, guide, and resolve by phone and email. There are no site visits. If parts are required, we coordinate shipping based on your plan and availability.
Wine-R Care is built for collectors who take wine seriously and want their cellar to feel predictable.
It is a strong fit for:
Serious collectors and long-term cellars
High-value collections where stability matters
Remote homes and vacation properties
Busy owners who want priority access and a clear path to resolution
Design-forward residential wine cellar projects that depend on climate control
For collectors who take wine seriously
Investment
one-time payment
Wine-R Care includes:
4-Year Total Warranty
Priority Support Response
Reserved Parts and Express Shipping
Proactive Seasonal Check-Ins
Peace of mind, one payment.
FAQ
Yes. You can enroll at purchase or within the first year of ownership. After one year, enrollment closes.
No. Your standard 2-year warranty stays in place. Wine-R Care extends total coverage to 4 years and adds priority support, parts readiness, and preventive check-ins.
No. Wine-R Care is remote support only and does not include on-site installation or service visits. We can guide your installer and help troubleshoot setup questions by phone and email.
With Wine-R Care, you remain covered up to 4 total years. Covered parts ship with expedited delivery when carrier service is available.
After enrollment, your serial number is flagged in our system. Contact us through the normal support channels and your request will be handled under the priority response window on weekdays.
It means we will work with you until the issue is resolved. In some cases, we may apply goodwill coverage beyond standard terms when it is the right call, so your cellar can stay climate-controlled.
Protect your collection for $350.
Your cellar supports more than bottles. It supports time, patience, and the value of what you are building. Wine-R Care keeps the support simple, the response fast, and the protection in place for four full years.