Privacy Policy

Wine-R Cooling Solutions (“Wine-R,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals who interact with our products, services, and website. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how you can exercise your rights.

1. Information We Collect

Information you provide directly:
When you purchase a product, register a warranty, submit a service request, use the BTU Calculator, or contact our support team, we may collect: your name, email address, phone number,
mailing address, installation address, purchase date and retailer name, product serial number, and photos of your installation.

Information collected automatically:
When you visit wine-r.com, we may collect technical information such as your IP address, browser type, operating system, pages visited, and referring URL. This information is collected through
cookies and similar technologies to improve website functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes: processing and fulfilling orders; managing warranty registrations and service requests; providing technical support and customer
service; verifying product sizing and installation conditions; communicating with you about your order, warranty, or service request; improving our products, services, and website; and complying with legal obligations.

We do not use your personal information for marketing purposes without your explicit consent. We do not sell your personal information to third parties.

3. Who We Share Your Information With

We may share your personal information with the following categories of recipients, and only to the extent necessary to fulfill the stated purposes:

Shipping carriers (such as FedEx, UPS, or Purolator) to deliver or pick up products. Payment processors (such as Stripe) to process transactions securely. Authorized Wine-R retailers, only when necessary to coordinate warranty service related to a product purchased through that retailer. Service providers who assist us with website hosting, email communications, or data storage, under
contractual obligations to protect your information.

We do not sell, rent, or trade your personal information. We may disclose your information if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Wine- R, our customers, or others.

4. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to personal information is restricted to authorized personnel who need it to perform their duties. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including warranty administration, legal compliance, and dispute resolution. Warranty-related records are retained for a minimum of three years following the end of the warranty period. You may request deletion of your information at any time, subject to our legal and contractual obligations.

6. Your Rights

Canadian residents (PIPEDA):
You have the right to access the personal information we hold about you, to request corrections to inaccurate information, and to withdraw consent for the collection, use, or disclosure of your information, subject to legal or contractual restrictions.

California residents (CCPA):
You have the right to know what personal information we collect, use, and disclose; the right to request deletion of your personal information; and the right to opt out of the sale of your personal information. Wine-R does not sell personal information. To exercise these rights, contact us at the address below.

7. Cookies

Wine-r.com uses cookies and similar technologies to improve functionality and analyze website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

8. Third-Party Links

Our website may contain links to third-party websites. Wine-R is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Wine-R does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

Wine-R reserves the right to update this Privacy Policy at any time. The updated policy will be posted at wine-r.com/privacy with the revised date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact

For questions, concerns, or requests related to your privacy or personal information, contact:

Wine-R Cooling Solutions
3732 Workman Street, Montreal, QC H4C 1N8, Canada
Email: info@wine-r.com
Phone: 1-877-807-2049